Pohanka VW of Capitol Heights

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Sales: 240-788-4557 Service: 240-788-4568 Parts: 240-788-4573
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Why Service at a Dealership?

Why Service at a Dealership?

   

When it’s time to bring your vehicle in for a tune-up, you might find yourself asking whether it’s best to bring your ride into a dealership or one of those corner garages that you can find almost anywhere. Although there are benefits to both options, we at Pohanka Volkswagen firmly believe that you’ll get better service at a dealership. To find out why, continue reading below.

Expert Technicians

When you come into our Service Bay, you can rest assured that your vehicle is in good hands. That’s because our technicians are specialists, especially when it comes to Volkswagen automobiles. Because our mechanics are manufacturer-trained, you can count on them knowing the ins and outs of your set of wheels like the back of their hands. That’s not to say you won’t find good technicians elsewhere, but it’s unlikely that they will be specialized in your vehicles make. So, if you won’t settle for anything less than the best, its clear the best choice is a dealership.

More Guarantees

Perhaps the best reason to get your car serviced at a dealership over a corner garage is the fact that you’ll get further discounts and even free service if your vehicle is still under warranty from the manufacturer. Since we are a Volkswagen dealership, you’ll be able to bring your VW in to our Service Bay, and as long as the problem is under a warranty, we’ll be able to get to work without requiring you to shell out exorbitant amounts of cash. You just won’t get this kind of service elsewhere. Even if you don’t have a warranty anymore, we can fix your ride and then backup our repair with a new warranty. That means if anything should go wrong, you can come back in and get your car fixed with no additional charge.

Recalls

Although it doesn’t happen often, every once in a while, a component on your vehicle might get recalled. When it comes to this, your average corner garage just won’t be able to help you. In contrast, one of the first things we’ll do when you stop into our dealership is make sure your vehicle is up-to-date on any current or prior recalls. You can even check yourself by navigating to the Service tab above and clicking on the Safety Recalls option. If something should come up, be sure to make your way to our dealership as soon as possible so we can get you safely back out on the road.

If you were wondering, “Why service at a dealership?”, we hope this article has helped. You can find Pohanka Volkswagen conveniently located at 1720 Ritchie Station Court in Capitol Heights, MD. We hope to see you soon!

   

Testimonials

YA YG
YA YG
GOOGLE
11-10-2019
Full Star Full Star Full Star Full Star Full Star

5 stars for Josue Febres, my Sales Consultant, and Jay Adelson, Director of Finance, for making the car shopping and buying experience informative, thorough, fun, super friendly, and with zero pressure. Everything was transparent, Josue was super patient with me asking 1000 questions, taking my time to make any decisions, and looking at other options, both new and pre-owned. He asked the right questions and listened to understand what it is that I was looking for, needed vs. wanted, he did not waste my time with suggestions that were off the mark or too expensive. They certainly have customer service in the bag. I purchased a 2019 e-Golf SE after they worked with me and gave me several discounts. I can't speak to the other Sales Consultants, but I highly recommend Josue no matter what you are looking for. He will do his best to find you something that you like. It's a big dealership with a huge lot, 3 showrooms, and tons of inventory.

Jenay Brown
Jenay Brown
GOOGLE
11-8-2019
Full Star Full Star Full Star Full Star Full Star

They told me yes when everyone else told me no! Hands down this is my favorite dealership. Larry Young is one of the best Salesman I know and is genuine and a true professional. -Signed-Happy Customer

"Josue was great at VW in Capitol Heights. Go see him,..."

Deron
DEALERRATER
11-7-2019
Full Star Full Star Full Star Full Star Full Star

Josue was great at VW in Capitol Heights. Go see him, they get deals done PERIOD......ENOUGH SAID. Great service and great people. Need a car go to VW

Kamili Miller
Kamili Miller
GOOGLE
11-3-2019
Full Star Full Star Full Star Full Star Full Star

Had a great experience. Josue made my trade in extremely easy and this is my 2nd Jetta at the Capitol Heights location! Keep up the great work!!!

Maggie Young
Maggie Young
GOOGLE
10-23-2019
Full Star Full Star Full Star Full Star Empty Star

Larry Young is the go to sales guy, knows his craft in car sales very well. My husband select, test drove, and purchased car in less then five hours. My type of car purchase service!

Mark Wymer
Mark Wymer
GOOGLE
10-22-2019
Full Star Full Star Full Star Full Star Full Star

Very smooth, hassle free experience. Would definitely recommend to a friend.

Indigo Spawn
Indigo Spawn
GOOGLE
10-19-2019
Full Star Full Star Full Star Full Star Empty Star

Very good...coffee, tea and snacks while u wait.... but very slow

Brittany Lang
Brittany Lang
GOOGLE
10-18-2019
Full Star Full Star Full Star Full Star Full Star

Great service! Josue was professional and very friendly. Made my first car purchase smooth and easy!

Chi Chi
Chi Chi
GOOGLE
10-14-2019
Full Star Full Star Full Star Full Star Full Star
KING DAVID WELBECK
KING DAVID WELBECK
GOOGLE
10-12-2019
Full Star Full Star Full Star Full Star Full Star

I definitely recommend Josue Febres at Pohanka VW! Helped me get into a brand new Jetta!!

Whitney Ambush
Whitney Ambush
GOOGLE
10-7-2019
Full Star Full Star Full Star Full Star Full Star

I came into Pohanka VW two days ago with my sister, only looking to test drive a 2019 VW Tiguan. I was aware that this dealership did not have the car with the color combination I thought I wanted with all the feature I knew I wanted. I was greeted by Josue “Sway” Febres. Sway was personable, knowledgeable, and honest. Knowing what I wanted and didn’t want, he was willing to do whatever he needed to do to make sure I got what I wanted. After test driving the Tiguan, I immediately loved it, but realized I didn’t love the color I thought I wanted. Sway helped me to narrow down my options and gave me space to figure out exactly what I wanted. At the end of the day (and I mean very end of the day...he stay 2 hours beyond closing) I LOVE my car, and I have a new friend in Sway! If you’re looking for a VW, come to Pohanka VW and be sure to ask for Sway...you will not be disappointed!

kemberly wilcox
kemberly wilcox
GOOGLE
10-6-2019
Full Star Full Star Full Star Full Star Full Star

I wish I could give 20 stars...... I had my car towed to this location because my 2013 shut down on me. Andrea with services kept me updated at all times. She was patient, she was honest and so helpful. Well, my car transmission had issue. I was completely uninterested in investing in a transmission for that car... Andrea Referred me LARRY YOUNG. That man has over 20+ Years of sales. HE KNOWS HIS STUFF... he didn’t try to sale me, he cared about my situation, he sympathized with me, he treated as if my dad with at the dealership with me lol. I wasn’t “hoodwinked” Lol and he didn’t allow anyone to try and convince anything at all..... i didn’t think i would be able to drove off the lot with a car... I’m just in owe of the service I received last week. I drove off with a new 2019 Jetta with only 9 miles on it. I don’t even have the right words to express my gratitude for this team. To top it off, that same night, Mr Larry called to make sure I made it home safe. Has been available for all questions and concerns... and I absolutely love my car!!! THANKS LARRY, thanks Andrea. Shout out to Phat who didn’t allow the banks to say NO LOL.. I am so grateful for you all!! I will be referring my family and friends their way. And I’ll ONLY get my car serviced here from now on. I AM A SATISFIED CUSTOMER 😀

David Lloyd
David Lloyd
GOOGLE
10-1-2019
Full Star Full Star Full Star Full Star Full Star

Had a great experience leasing a vehicle from Pohanka VW through Josue Febres. Very cool guy that demonstrated awesome customer service. He was patient, attentive and flexible. Highly recommend him and would definitely do business with him again.

TERRY CALDWELL
TERRY CALDWELL
GOOGLE
9-30-2019
Full Star Full Star Full Star Full Star Full Star

Sept 24, I made my purchase, the car is great but the service made the deal. Josue, professional and personable was thorough and direct in answering all questions and providing additional pertinent info. He promised to take care of me before and after the sale. I am here at the dealership today for after sale service and Josue is there to greet me as soon as I walked in. If you are in the market stop by and ask for Josue, it will be another good day at Pohanka!

Jonathan Thompson
Jonathan Thompson
GOOGLE
9-26-2019
Full Star Full Star Full Star Full Star Full Star

Took my new Passat in for service and the team was able to get me in and out within an hour without an appointment! And washed it! Great team to work with!

Josue Febres
Josue Febres
GOOGLE
9-23-2019
Full Star Full Star Full Star Full Star Full Star

#DasAuto

Timothy Trice
Timothy Trice
GOOGLE
9-11-2019
Full Star Full Star Full Star Full Star Full Star
Amber Holmes
Amber Holmes
GOOGLE
9-7-2019
Full Star Full Star Full Star Full Star Full Star

I walked in this establishment thinking “there is nothing they could do for me.” But, boy was I wrong. I dealt with the sales manager Jasonte Hicks and he was the absolute BEST! He was attentive, informative and very knowledgeable. He took his time to explain everything to me and I really appreciated it. I’ve also dealt with Andrew Kelly and Charles Carrington who were an absolute breath of fresh air! They both are absolutely friendly, welcoming and attentive. With these 3 I highly doubt you will leave unsatisfied. Thank you guys for all your hard work to get me the vehicle I desired. You guys rock!

m Skinner
m Skinner
GOOGLE
9-7-2019
Full Star Full Star Full Star Empty Star Empty Star

1st impression was not so good. Was told I was 45 min out from oil change..not bad. However it was almost 2hrs later. Great part of trip I met Larry and had a good conversation with him.. maybe next my experience and expectations will be more pleasurable.

Andrea Warren
Andrea Warren
GOOGLE
9-4-2019
Full Star Full Star Full Star Full Star Full Star
Juan Lopez
Juan Lopez
GOOGLE
8-29-2019
Full Star Full Star Full Star Full Star Full Star
NIEVES GAMES ORIGINAL REAL
NIEVES GAMES ORIGINAL REAL
GOOGLE
8-25-2019
Full Star Full Star Full Star Full Star Full Star
Takia Toomer
Takia Toomer
GOOGLE
8-23-2019
Full Star Full Star Full Star Full Star Full Star

Awesome service

Itxaso Negreira
Itxaso Negreira
GOOGLE
8-19-2019
Full Star Full Star Full Star Full Star Full Star
Howard B.
Howard B.
YELP
8-18-2019
Full Star Full Star Full Star Full Star Full Star

A month ago I visited Pohanka VW to look at an upgrade of my son's Jetta that I saw on line. Even though it was her off day (Sunday), Terry Jackson met me at the dealership and provided exemplary service and a great deal on a 2019 Jetta for my son. I was so impressed and pleased that I called my daughter to come there because I planned to purchase a 2019 Honda Civic for her. Again, Terry was outstanding as she took me next door to Pohanka Honda and she & Shavon Deal, excellent Honda salesperson, provided a great deal and superior service on the 2019 Civic that my daughter chose. All were happy after a few hours on that Sunday in July 2019! I wish Pohanka Hyundai (next door) had the Genesis G 80 I wanted, I would have let Terry take me next door there also. I got that car somewhere else the next day but the sales service was 'crappy'.

Kevin Harris
Kevin Harris
GOOGLE
8-16-2019
Full Star Full Star Full Star Full Star Full Star
james harvin
james harvin
GOOGLE
8-15-2019
Full Star Full Star Full Star Empty Star Empty Star
Jr BLACK
Jr BLACK
GOOGLE
8-12-2019
Full Star Full Star Full Star Full Star Full Star

Fast, and efficient service!!

BOOM BLACKA
BOOM BLACKA
GOOGLE
8-12-2019
Full Star Full Star Full Star Full Star Full Star

WoW! So many great selections.

shawn elliott
shawn elliott
GOOGLE
8-1-2019
Full Star Full Star Full Star Full Star Full Star

Customer service was great and was not there long for service.

Francis Muthiora
Francis Muthiora
GOOGLE
7-28-2019
Full Star Full Star Full Star Full Star Full Star

Awesome location, great selection of vehicles, my sales rep was Jeremiah Castro, and he has got to be the most pleasant sales rep I have met, he made my mother and I feel very comfortable, got us into a vehicle we wanted, with no hassle, and to top it all off, got us food when we were all done, I mean, what more can you ask for in a dealership

Mira Azul
Mira Azul
GOOGLE
7-26-2019
Full Star Full Star Full Star Full Star Full Star

Excellent !

Paul Kearney
Paul Kearney
GOOGLE
7-7-2019
Full Star Full Star Full Star Full Star Empty Star
Jay Hopkins
Jay Hopkins
GOOGLE
7-6-2019
Full Star Full Star Full Star Full Star Full Star

Sharon is the absolute best!!

Woody Culp
Woody Culp
GOOGLE
6-27-2019
Full Star Full Star Full Star Full Star Full Star
Candace Lee
Candace Lee
GOOGLE
6-27-2019
Full Star Full Star Full Star Full Star Full Star

As someone working in a client-centric profession myself, I value the client/customer experience. My trip to this dealership on Saturday exceeded my expectations on this front and for the first time I had a very pleasant experience at a car dealership. Benjamin, Christopher, and the two managers that came to speak to me were extremely professional and attentive. For this reason, I would love to give this dealership my business but so far haven't been able to agree on price, so I'm still shopping around. Either way, I wanted to at least write a review on my brief experience. Keep up the good work!

priscilla weeks
priscilla weeks
GOOGLE
6-26-2019
Full Star Full Star Full Star Full Star Full Star
renee miller
renee miller
GOOGLE
6-24-2019
Full Star Full Star Full Star Full Star Full Star

My services was great went in for an oil change and that's what I received thank you Pohanka Volkswagen

IMANI HINDS
IMANI HINDS
GOOGLE
6-10-2019
Full Star Full Star Full Star Full Star Full Star

My first Time At This Volkswagen Location Was a Awesome Experience I brought In My Volkswagen Tiguan Due To a strange sound I was Hearing Mr Keith Was Very Helpful and Kept Me Updated Throughout out the day . EXCELLENT CUSTOMER SERVICE !

Bad customer service and wait time

Paulette Queen
CARS
6-3-2019
Full Star Full Star Full Star Empty Star Empty Star

I got a car from the Pohanka VW Capital heighs May of 2019 and was very disappointed with the customer service and also that I had to take the car back a few weeks after getting it because of a dead battery with corrosion on it went dead weeks after I got it. Do turst these people.

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Dealership Information

Sales Hours

240-788-4557
Monday 9:00 am - 9:00 pm
Tuesday 9:00 am - 9:00 pm
Wednesday 9:00 am - 9:00 pm
Thursday 9:00 am - 9:00 pm
Friday 9:00 am - 9:00 pm
Saturday 9:00 am - 7:00 pm
Sunday 11:00 am - 5:00 pm