Sales:

Service:

Parts:

Sales: 240-788-4557 Service: 240-788-4568 Parts: 240-788-4573

Why Service at a Dealership?

Why Service at a Dealership?

   

When it’s time to bring your vehicle in for a tune-up, you might find yourself asking whether it’s best to bring your ride into a dealership or one of those corner garages that you can find almost anywhere. Although there are benefits to both options, we at Pohanka Volkswagen firmly believe that you’ll get better service at a dealership. To find out why, continue reading below.

Expert Technicians

When you come into our Service Bay, you can rest assured that your vehicle is in good hands. That’s because our technicians are specialists, especially when it comes to Volkswagen automobiles. Because our mechanics are manufacturer-trained, you can count on them knowing the ins and outs of your set of wheels like the back of their hands. That’s not to say you won’t find good technicians elsewhere, but it’s unlikely that they will be specialized in your vehicles make. So, if you won’t settle for anything less than the best, its clear the best choice is a dealership.

More Guarantees

Perhaps the best reason to get your car serviced at a dealership over a corner garage is the fact that you’ll get further discounts and even free service if your vehicle is still under warranty from the manufacturer. Since we are a Volkswagen dealership, you’ll be able to bring your VW in to our Service Bay, and as long as the problem is under a warranty, we’ll be able to get to work without requiring you to shell out exorbitant amounts of cash. You just won’t get this kind of service elsewhere. Even if you don’t have a warranty anymore, we can fix your ride and then backup our repair with a new warranty. That means if anything should go wrong, you can come back in and get your car fixed with no additional charge.

Recalls

Although it doesn’t happen often, every once in a while, a component on your vehicle might get recalled. When it comes to this, your average corner garage just won’t be able to help you. In contrast, one of the first things we’ll do when you stop into our dealership is make sure your vehicle is up-to-date on any current or prior recalls. You can even check yourself by navigating to the Service tab above and clicking on the Safety Recalls option. If something should come up, be sure to make your way to our dealership as soon as possible so we can get you safely back out on the road.

If you were wondering, “Why service at a dealership?”, we hope this article has helped. You can find Pohanka Volkswagen conveniently located at 1720 Ritchie Station Court in Capitol Heights, MD. We hope to see you soon!

   

Testimonials

Aiah Allia
Aiah Allia
GOOGLE
7-11-2020
Full Star Full Star Full Star Full Star Empty Star

Service personnel attend to you immediately

Kimberly Jones
Kimberly Jones
GOOGLE
7-7-2020
Full Star Full Star Full Star Full Star Full Star
CMHILLMM
CMHILLMM
GOOGLE
7-4-2020
Full Star Full Star Full Star Full Star Full Star
Akua Boateng
Akua Boateng
GOOGLE
7-3-2020
Full Star Full Star Full Star Full Star Empty Star
armoni Booker
armoni Booker
GOOGLE
7-2-2020
Full Star Full Star Full Star Empty Star Empty Star

I only gave them 3 stars because they kind of wasted about half of our morning when they could have just told us from the beginning that trading in a car that we still owed on would be expensive. I will say Benjamin did help us and tried to get us into the 2020 Volkswagen Tiguan but the outcome at the end of the visit was unbelievable we thought putting a down payment down would be easier but he told us $7000 like if we wanted to put $7000 down on a new car we would just put that on the car we currently have. I wish we could have made a deal that day but sadly we weren’t able to. Hopefully in a couple of months when we pay more of the Passat off we can go back and get our dream car 🚗

Jarrett Hughes
Jarrett Hughes
GOOGLE
7-2-2020
Full Star Full Star Full Star Full Star Full Star
Camerra Lightbourn
Camerra Lightbourn
GOOGLE
7-1-2020
Full Star Full Star Full Star Full Star Full Star
Nadiya Abbasi
Nadiya Abbasi
GOOGLE
7-1-2020
Full Star Full Star Full Star Full Star Empty Star
Bobby Johnson
Bobby Johnson
GOOGLE
7-1-2020
Full Star Full Star Full Star Full Star Full Star

Fantastic service

Tuesday Dodson
Tuesday Dodson
GOOGLE
6-26-2020
Full Star Full Star Full Star Full Star Full Star

I took my 2011 Audi Q7 to Pohanka to repair the blower motor. The service department was excellent very attentive and knowledgeable. I will definitely use them again. It was truly a pleasure working with Pohanka. Kudos Delonta!!!

Daniel Wilson
Daniel Wilson
GOOGLE
6-24-2020
Full Star Full Star Full Star Full Star Full Star
joel cruzmarcano
joel cruzmarcano
GOOGLE
6-22-2020
Full Star Full Star Full Star Full Star Full Star

Great service, very professional staff.

keyana hill
keyana hill
GOOGLE
6-20-2020
Full Star Full Star Full Star Full Star Full Star
Michael Perkins
Michael Perkins
GOOGLE
6-18-2020
Full Star Full Star Full Star Full Star Full Star
Chase G.
Chase G.
YELP
6-17-2020
Full Star Full Star Full Star Full Star Full Star

Great service and help, any issues that came up were addressed and a solution was found right away. David and Zach were knowledgeable guys and very professional.

KIN LAM
KIN LAM
GOOGLE
6-16-2020
Full Star Full Star Full Star Full Star Full Star
Deborah Holland
Deborah Holland
GOOGLE
6-15-2020
Full Star Full Star Full Star Full Star Full Star

Pohanka Volkswagen is a great place to purchase your vehicle in have your volkswagen serviced; my service was exceptional.

C Tucker
C Tucker
GOOGLE
6-15-2020
Full Star Full Star Full Star Full Star Full Star

Went in for a test drive but came out with the Atlas Cross Sport. Was assisted by Victoria a few weeks ago. She is personable and very knowledgable on all models. She made the buying process a easy and positive experience. Even after buying she has followed up to ensure that I am enjoying the vehicle. That’s what I called EXCELLENT CUSTOMER SERVICE. Definitely will refer my friends and family.

Opare Densua
Opare Densua
GOOGLE
6-13-2020
Full Star Full Star Full Star Full Star Full Star

Great car buying experience here. Andrew, Victoria, and Charles gave me exceptional service. Aside from ensuring the numbers worked for me, I was impressed at the car education from Victoria. I didn’t feel pressured to buy anything and I was calm the entire time. I visited a couple other dealerships before I came to Pohanka and I chose Pohanka primarily on how well I was treated. I highly recommend this VW dealership in the DC area.

Jeffery Jackson
Jeffery Jackson
GOOGLE
6-12-2020
Full Star Full Star Full Star Full Star Full Star

Great personalized service, exceeded expectations!

Mona Sudama
Mona Sudama
GOOGLE
6-12-2020
Full Star Full Star Full Star Full Star Full Star

Go see Ms. Terri Jackson! The staff here are awesome... The establishment is well kept and the team is efficient.

Sharon Mccall
Sharon Mccall
GOOGLE
6-12-2020
Full Star Full Star Full Star Full Star Full Star
Delonte Jeter
Delonte Jeter
GOOGLE
6-11-2020
Full Star Full Star Full Star Full Star Full Star

Delonta T. did a awesome job!! He was working all by himself and got little to no help from Adam Feinberg. Mr. Feinberg was a hot mess!! He make me feel like he don't care for customers of color. I say that to say this. I was upset and he invited me in his office to talk. He was updating his business card and I had my hand out and he decided to still place in on the desk!! He's a hot mess!! The 5 Stars are for Delanta T. Andrea Issac and she was professional and helpful!! Terry L. Jackson I love you hard work and want to buy the 2020 Passat from her this year, god will! Delanta needs to be the GM for Pohanka!!

Ramon Epps
Ramon Epps
GOOGLE
6-11-2020
Full Star Full Star Full Star Full Star Full Star
Lindsey Chism
Lindsey Chism
GOOGLE
6-10-2020
Full Star Full Star Full Star Full Star Full Star

I recently bought a 2020 Atlas from Victoria at Pohanka and had the best experience. Victoria was so attentive to my wants/needs and worked tirelessly to find me my dream car! I have already recommended Victoria to a number of friends! She’s the best!!!!!

Britany Jenkins
Britany Jenkins
GOOGLE
6-9-2020
Full Star Full Star Full Star Full Star Full Star

Very fast and efficient!! Also very friendly.. they went above and beyond for the sale of my new 2020 GLI

Anthony J
Anthony J
GOOGLE
6-9-2020
Full Star Full Star Full Star Full Star Full Star
Laura Brooks
Laura Brooks
GOOGLE
6-8-2020
Full Star Full Star Full Star Full Star Full Star

We had the BEST experience with Victoria buying an Atlas! We drove all the way from VA Beach to pick up my car. Victoria was patient, helpful, friendly, and very knowledgeable! We love Victoria and the team at Pohanka and would do the drive ten times over to buy a car from them!

LaKeisha Lockwood
LaKeisha Lockwood
GOOGLE
6-8-2020
Full Star Full Star Full Star Full Star Full Star

I purchased a vehicle from here in March 2020 during the beginning of the pandemic and the process was very smooth. Our sales guy Larry Young was excellent as well as the Finance Manager Charles Carrington. I would definitely do business there in the future.

Mayelin Taveras
Mayelin Taveras
GOOGLE
6-8-2020
Full Star Full Star Full Star Full Star Full Star

Andrea was my Service Advisor and she was amazing ! She made sure my experience was easy and made sure everything was taken care of. Again, thank you for all your help! She is super sweet !

Silky Smooth
Silky Smooth
GOOGLE
6-8-2020
Full Star Full Star Full Star Full Star Full Star

Victoria is the best. She is the most responsive and caring person I have ever dealt with at a car dealership. She helped my wife find the exact car she wanted and even recently helped our best friends find their new car as well. We found Victoria all the way from VA Beach and consider ourselves lucky to have found her! We have been keeping in touch even after we brought our car back to VA Beach. She rocks.

Monica D.
YELP
6-8-2020
Full Star Full Star Full Star Full Star Full Star

I recently purchased my car at VW with Mr Larry Young. He was very helpful and knowledgeable. He is a good salesperson who listen to me and tries to find the right solutions for my situation. Recommend any potential buyer give him a call.

sandra garnett
sandra garnett
GOOGLE
6-7-2020
Full Star Full Star Full Star Full Star Empty Star
George Heath
George Heath
GOOGLE
6-6-2020
Full Star Full Star Full Star Full Star Empty Star
Jameille McMorris
Jameille McMorris
GOOGLE
6-6-2020
Full Star Full Star Full Star Full Star Full Star

Charles was so professional and thorough. Even though we closed down the place when I purchased my new Tiguan, he wasn't rude or anxious. In addition, Tay in the service department rocks!! My new baby had a slight issue after I took it home i.e. the tire pressure light came on. I returned to the dealership to find out why. Tay investigated and took care of it immediately. I am a happy camper and soooo pleased with Pohanka VW and the fine employees they have working there.

Ken Kamana
Ken Kamana
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
Julius Jacobs
Julius Jacobs
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
Malcolm Solomon
Malcolm Solomon
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
Kendra J
Kendra J
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
Maurice Starks
Maurice Starks
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star

VW POHANKA was one of the best experiences of car purchasing I’ve had to date. Andrew Kelly provides superb service and it has kept my loyalty for four years now. Nothing has changed, they have only gotten better with time.

Jose Garza
Jose Garza
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
Joseph Akeefe
Joseph Akeefe
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star

Ima Keep It 2 Virgils Pohanka Volkswagen and their team is unbeatable

James Bagley
James Bagley
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
Clinton Battle
Clinton Battle
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
erica frazier
erica frazier
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
Edward
Edward
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star

This is the Greatest Dealership of All-Time!!!! I’ve purchased multiple vehicles here including this year with 0% APR and NO car notes until late October. If you’re in the market and want a great value for your trade, a reasonable monthly payment, great customer service and great vibes cause we all need it right during these times, this is the dealership to visit!!!!

Isaiah Roux
Isaiah Roux
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
Yayra Rastetter
Yayra Rastetter
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
marquis tabor
marquis tabor
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star
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Get Routine Maintenance at Pohanka Volkswagen

Contact Information


Dealership Information

Sales Hours

240-312-2783