“ I wish I could give 20 stars...... I had my car towed to this location because my 2013 shut down on me. Andrea with services kept me updated at all times. She was patient, she was honest and so helpful. Well, my car transmission had issue. I was completely uninterested in investing in a transmission for that car... Andrea Referred me LARRY YOUNG. That man has over 20+ Years of sales. HE KNOWS HIS STUFF... he didn’t try to sale me, he cared about my situation, he sympathized with me, he treated as if my dad with at the dealership with me lol. I wasn’t “hoodwinked” Lol and he didn’t allow anyone to try and convince anything at all..... i didn’t think i would be able to drove off the lot with a car... I’m just in owe of the service I received last week. I drove off with a new 2019 Jetta with only 9 miles on it. I don’t even have the right words to express my gratitude for this team. To top it off, that same night, Mr Larry called to make sure I made it home safe. Has been available for all questions and concerns... and I absolutely love my car!!! THANKS LARRY, thanks Andrea. Shout out to Phat who didn’t allow the banks to say NO LOL.. I am so grateful for you all!! I will be referring my family and friends their way. And I’ll ONLY get my car serviced here from now on. I AM A SATISFIED CUSTOMER 😀 ”

“ Had a great experience leasing a vehicle from Pohanka VW through Josue Febres. Very cool guy that demonstrated awesome customer service. He was patient, attentive and flexible. Highly recommend him and would definitely do business with him again. ”

“ Sept 24, I made my purchase, the car is great but the service made the deal. Josue, professional and personable was thorough and direct in answering all questions and providing additional pertinent info. He promised to take care of me before and after the sale. I am here at the dealership today for after sale service and Josue is there to greet me as soon as I walked in. If you are in the market stop by and ask for Josue, it will be another good day at Pohanka! ”

“ Took my new Passat in for service and the team was able to get me in and out within an hour without an appointment! And washed it! Great team to work with! ”

“ #DasAuto ”

“ I walked in this establishment thinking “there is nothing they could do for me.” But, boy was I wrong. I dealt with the sales manager Jasonte Hicks and he was the absolute BEST! He was attentive, informative and very knowledgeable. He took his time to explain everything to me and I really appreciated it. I’ve also dealt with Andrew Kelly and Charles Carrington who were an absolute breath of fresh air! They both are absolutely friendly, welcoming and attentive. With these 3 I highly doubt you will leave unsatisfied. Thank you guys for all your hard work to get me the vehicle I desired. You guys rock! ”

“ 1st impression was not so good. Was told I was 45 min out from oil change..not bad. However it was almost 2hrs later. Great part of trip I met Larry and had a good conversation with him.. maybe next my experience and expectations will be more pleasurable. ”

“ Awesome service ”

“ A month ago I visited Pohanka VW to look at an upgrade of my son's Jetta that I saw on line. Even though it was her off day (Sunday), Terry Jackson met me at the dealership and provided exemplary service and a great deal on a 2019 Jetta for my son. I was so impressed and pleased that I called my daughter to come there because I planned to purchase a 2019 Honda Civic for her. Again, Terry was outstanding as she took me next door to Pohanka Honda and she & Shavon Deal, excellent Honda salesperson, provided a great deal and superior service on the 2019 Civic that my daughter chose. All were happy after a few hours on that Sunday in July 2019! I wish Pohanka Hyundai (next door) had the Genesis G 80 I wanted, I would have let Terry take me next door there also. I got that car somewhere else the next day but the sales service was 'crappy'. ”

“ Fast, and efficient service!! ”

“ WoW! So many great selections. ”

“ Customer service was great and was not there long for service. ”

“ Awesome location, great selection of vehicles, my sales rep was Jeremiah Castro, and he has got to be the most pleasant sales rep I have met, he made my mother and I feel very comfortable, got us into a vehicle we wanted, with no hassle, and to top it all off, got us food when we were all done, I mean, what more can you ask for in a dealership ”

“ Excellent ! ”

“ Sharon is the absolute best!! ”

“ As someone working in a client-centric profession myself, I value the client/customer experience. My trip to this dealership on Saturday exceeded my expectations on this front and for the first time I had a very pleasant experience at a car dealership. Benjamin, Christopher, and the two managers that came to speak to me were extremely professional and attentive. For this reason, I would love to give this dealership my business but so far haven't been able to agree on price, so I'm still shopping around. Either way, I wanted to at least write a review on my brief experience. Keep up the good work! ”

“ My services was great went in for an oil change and that's what I received thank you Pohanka Volkswagen ”

“ My first Time At This Volkswagen Location Was a Awesome Experience I brought In My Volkswagen Tiguan Due To a strange sound I was Hearing Mr Keith Was Very Helpful and Kept Me Updated Throughout out the day . EXCELLENT CUSTOMER SERVICE ! ”

“ I got a car from the Pohanka VW Capital heighs May of 2019 and was very disappointed with the customer service and also that I had to take the car back a few weeks after getting it because of a dead battery with corrosion on it went dead weeks after I got it. Do turst these people. ”

“ We worked with Benjamin and Jasonte in finding the right car. They helped take care of us and made sure we left the dealership happy. Best car buying experience I have had. ”

“ It all began on April 27. My husband was in the market for a new car (I was not). He wanted a GTI (I already had a 2011 GTI). So what did we do -- we went to Pohanka VW to see what they had on the lot, for him of course. As we are walking around, I see a sales person walking towards us, and I told my husband to book it LOL If this sales person wanted us, he would have to chase us (some sales people are just pushy and I just didn't want to deal with it). Alas, Christopher caught us and was super pleasant, not at all pushy, and personable. He listened to what we had to say, and opened up the only GTI they had on the lot for us to check out. My husband decided that I should sit in the driver seat -- it was all over from there for me. Here's where it got tricky, for Pohanka that is, me and my husband both knew EXACTLY what we wanted. The color, the addons, everything. We left without a car, but with a mission for Christopher and Jasonte -- to find us the cars we want. Fast forward to Monday, April 29. They found BOTH of our cars, which was no easy feat! (mine was a unicorn because of the color and it needed to be automatic). They were going to be transported to the dealership from their respective locations on the 30th. We went in Monday, did the deal with trading our cars, signed all of the paperwork, and both of us became proud owners of 2019 GTIs. Jay, in finance, was wonderful, kept things simple, didn't try to push worthless addons on us and got us out as quickly as possible! Here, things get a bit hairy, BUT will a positive outcome. Tuesday night we picked up our shiny new cars! It was exciting and wonderful. My husband and I were both thrilled! Until rock chips were noticed in the hood; and the next day I noticed my sunroof was damaged. We were both disappointed -- brand new 2019 cars that were damaged?! AND we had to point it out? Okay -- so here I will say Pohanka should have inspected the cars and made US aware of the damage (not the other way around). No one spending any amount of money on a brand new car should receive it with any amount of damage. However, they made it right. Jasonte took care of ensuring my husbands hood was fixed (they tried touch up paint, but it looked awful and ended up painting the whole hood -- it was nicely done in the end). My sunroof -- I initially went to my normal dealership, but things were taking WAY too long with them. When my husband shared with me the wonderful customer service he was receiving, I immediately jumped at an opportunity to give their service another shot (years prior I had a HORRIBLE experience and refused to go back). Andrea did not disappoint. My sunroof was repaired, but not 100%. The service manager, Adam, is currently working to get it all right, which I appreciate. Overall, I am thrilled with the buying and service experience. Everything that was wrong they are making right, with no cost to us (which is how it should be). We got everything we wanted, for what we wanted. It was truly an exceptional buying experience. So the next time you want a VW or have service needs, here is who you need to talk to: Christopher Taylor - Sales Specialist Jasonte Hicks - Sales Manager Andrea Isaac - Sales Consultant (in service) Jay - Finance, Adam - Service Manager (sorry, I don't have their last names) ”

“ It all began on April 27. My husband was in the market for a new car (I was not). He wanted a GTI (I already had a 2011 GTI). So what did we do -- we went to Pohanka VW to see what they had on the lot, for him of course. As we are walking around, I see a sales person walking towards us, and I told my husband to book it LOL If this sales person wanted us, he would have to chase us (some sales people are just pushy and I just didn't want to deal with it). Alas, Christopher caught us and was super pleasant, not at all pushy, and personable. He listened to what we had to say, and opened up the only GTI they had on the lot for us to check out. My husband decided that I should sit in the driver seat -- it was all over from there for me. Here's where it got tricky, for Pohanka that is, me and my husband both knew EXACTLY what we wanted. The color, the addons, everything. We left without a car, but with a mission for Christopher and Jasonte -- to find us the cars we want. Fast forward to Monday, April 29. They found BOTH of our cars, which was no easy feat! (mine was a unicorn because of the color and it needed to be automatic). They were going to be transported to the dealership from their respective locations on the 30th. We went in Monday, did the deal with trading our cars, signed all of the paperwork, and both of us became proud owners of 2019 GTIs. Jay, in finance, was wonderful, kept things simple, didn't try to push worthless addons on us and got us out as quickly as possible! Here, things get a bit hairy, BUT will a positive outcome. Tuesday night we picked up our shiny new cars! It was exciting and wonderful. My husband and I were both thrilled! Until rock chips were noticed in the hood; and the next day I noticed my sunroof was damaged. We were both disappointed -- brand new 2019 cars that were damaged?! AND we had to point it out? Okay -- so here I will say Pohanka should have inspected the cars and made US aware of the damage (not the other way around). No one spending any amount of money on a brand new car should receive it with any amount of damage. However, they made it right. Jasonte took care of ensuring my husbands hood was fixed (they tried touch up paint, but it looked awful and ended up painting the whole hood -- it was nicely done in the end). My sunroof -- I initially went to my normal dealership, but things were taking WAY too long with them. When my husband shared with me the wonderful customer service he was receiving, I immediately jumped at an opportunity to give their service another shot (years prior I had a HORRIBLE experience and refused to go back). Andrea did not disappoint. My sunroof was repaired, but not 100%. The service manager, Adam, is currently working to get it all right, which I appreciate. Overall, I am thrilled with the buying and service experience. Everything that was wrong they are making right, with no cost to us (which is how it should be). We got everything we wanted, for what we wanted. It was truly an exceptional buying experience. So the next time you want a VW or have service needs, here is who you need to talk to: Christopher Taylor - Sales Specialist Jasonte Hicks - Sales Manager Andrea Isaac - Sales Consultant (in service) Jay - Finance, Adam - Service Manager (sorry, I don't have their last names) ”

“ It all began on April 27. My husband was in the market for a new car (I was not). He wanted a GTI (I already had a 2011 GTI). So what did we do -- we went to Pohanka VW to see what they had on the lot, for him of course. As we are walking around, I see a sales person walking towards us, and I told my husband to book it LOL If this sales person wanted us, he would have to chase us (some sales people are just pushy and I just didn't want to deal with it). Alas, Christopher caught us and was super pleasant, not at all pushy, and personable. He listened to what we had to say, and opened up the only GTI they had on the lot for us to check out. My husband decided that I should sit in the driver seat -- it was all over from there for me. Here's where it got tricky, for Pohanka that is, me and my husband both knew EXACTLY what we wanted. The color, the addons, everything. We left without a car, but with a mission for Christopher and Jasonte -- to find us the cars we want. Fast forward to Monday, April 29. They found BOTH of our cars, which was no easy feat! (mine was a unicorn because of the color and it needed to be automatic). They were going to be transported to the dealership from their respective locations on the 30th. We went in Monday, did the deal with trading our cars, signed all of the paperwork, and both of us became proud owners of 2019 GTIs. Jay, in finance, was wonderful, kept things simple, didn't try to push worthless addons on us and got us out as quickly as possible! Here, things get a bit hairy, BUT will a positive outcome. Tuesday night we picked up our shiny new cars! It was exciting and wonderful. My husband and I were both thrilled! Until rock chips were noticed in the hood; and the next day I noticed my sunroof was damaged. We were both disappointed -- brand new 2019 cars that were damaged?! AND we had to point it out? Okay -- so here I will say Pohanka should have inspected the cars and made US aware of the damage (not the other way around). No one spending any amount of money on a brand new car should receive it with any amount of damage. However, they made it right. Jasonte took care of ensuring my husbands hood was fixed (they tried touch up paint, but it looked awful and ended up painting the whole hood -- it was nicely done in the end). My sunroof -- I initially went to my normal dealership, but things were taking WAY too long with them. When my husband shared with me the wonderful customer service he was receiving, I immediately jumped at an opportunity to give their service another shot (years prior I had a HORRIBLE experience and refused to go back). Andrea did not disappoint. My sunroof was repaired, but not 100%. The service manager, Adam, is currently working to get it all right, which I appreciate. Overall, I am thrilled with the buying and service experience. Everything that was wrong they are making right, with no cost to us (which is how it should be). We got everything we wanted, for what we wanted. It was truly an exceptional buying experience. So the next time you want a VW or have service needs, here is who you need to talk to: Christopher Taylor - Sales Specialist Jasonte Hicks - Sales Manager Andrea Isaac - Sales Consultant (in service) Jay - Finance, Adam - Service Manager (sorry, I don't have their last names) ”

“ Amazing dealership with a nice staff. Open floor plan, free wifi and ice cream sandwiches...one of a kind experience ”